How about a brand-new iPhone… Wait for it… Free!
(Watch the details of this part of the story carefully…)
I got my iPhone 5 in March 2013. So
my phone is over 3 years old and I take good care of it.
Magically, the sleep wake button at the top right corner of my phone just stopped working last week. It made me acknowledge that the battery life on my phone was pretty much shot too. I committed to getting my phone fixed because I am bringing in more ORDER around me. (Hint: Commitment!)
Coach's Note: Most people would've been pissed off that
their phone was broken - they might've wondered why the Universe was being "unkind" to them.
First opportunity to be annoyed.
I got online and started googling the issue and discovered to my surprise it was a known issue that Apple had issued a “recall” for. A recall of
course that I'd never gotten. A recall under which they agreed to fix the issue for free. But it had expired over a year ago. Never fear, they had extended it again - and that one had expired three months ago! Missed it. Twice.
Second opportunity to be annoyed.
Then I googled about the battery life on my phone. You guessed it. Known issue with Apple which they would've fixed. No charge. I missed THAT window
too.
Third opportunity to be seriously freaking annoyed.
Oh well, my phone had given me good service and I was willing to pay & repair it.
Then this past Saturday (after I bundled up all the clothes and made all the space) the thought popped in my head to call an Apple store and just…Ask.
The corporate operator on the line, Kristen, is the coolest customer service operator in the
Universe. I coach everybody, even phone operators. Her? It made her HAPPY. She said she felt INSPIRED & thinks I'm amazing. She convinces her manager to repair the sleep wake button and the battery.
Apple gives me a repair code for both - no charge for a battery beyond it’s 3 years life expectancy!
At the store, the first person I talked to said it's notoriously difficult to fix these items and I might have to just buy another
phone for $80.
Fourth opportunity to be annoyed. What happened to FREE?!
I said: That sounds like a fantastic deal to me! And I sat waiting for my good deal… except God wanted me to have an even BETTER deal…
In the end, the second
person I worked with gave me a brand-new iPhone 5 for ZERO dollars instead of $269 per invoice below!
